Sr Principal, HR Operations (US Shift)

Overview

Provide strategic and operational leadership for HR Operations, shaping how HR services are designed, delivered, and continuously improved for employees and stakeholders across the United States.

What you'll do

• Lead the HR Operations strategy and roadmap across the employee lifecycle (onboarding, offboarding, and transitions), aligned with HR and business priorities.
• Drive large-scale HR Operations and transformation programs that improve employee experience and operational efficiency.
• Partner with HR leadership, HRBPs, COEs, and senior business stakeholders to shape service delivery models and influence decisions.
• Define and govern HR operations metrics, dashboards, and service SLAs; present insights and recommendations to senior leadership.
• Lead the evaluation, adoption, and optimization of HR technology and automation platforms (Workday, ServiceNow), partnering with IT and vendors.
• Own compliance and risk management for HR processes, ensuring adherence to HR policies, US regulatory requirements, and internal guidelines; lead audit readiness.
• Establish escalation frameworks and service standards to ensure timely, high-quality support for employee queries and HR requests.
• Champion continuous improvement and best practices, benchmarking against industry standards and scaling solutions across regions.
• Coach and mentor Analysts and Specialists, build team capability, and contribute to talent development and succession planning.
• Manage cross-functional projects, budgets, timelines, and stakeholder communications for strategic initiatives.

What you'll need

• Bachelor's degree (or equivalent) with 5-8 years of related experience, OR an advanced degree (e.g., MBA with specialization in Human Resources) with a minimum of 5 years of related experience
• Extensive experience in HR operations, HR Operations, or shared services, including leading programs or teams
• Strong communication and stakeholder management skills, including engagement with senior leadership
• Hands-on experience with HR systems (e.g., Workday) and Microsoft tools

Nice to have

• Experience working in matrix or multinational environments

Details

• Ability to work the US Shift (5:30 PM – 2:00 AM IST) and support employees and stakeholders across the United States