CIM - Customer Service Admin

Overview

Customer service administration role handling customer and internal data in SAP CRM, supporting sales and marketing with lead and non-lead data, product IDs and transaction processing.

What you'll do

• Handle all data related to internal and external customers, leads and non-leads.
• Coordinate with marketing and sales teams for data validation and product ID entries in CRM.
• Verify MICT and coordinate with governance teams for data entry within operations timelines.
• Ensure proper control, recording and classification of transactions.
• Use accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries.
• Interface with sales support, customer service and Marcom teams to ensure compliance.
• Act as SAP CRM data entry resource for the team creating leads, non-leads and marketing responses.
• Resolve problems by applying established policies, procedures and tactics.

What you'll need

• Bachelor's or Master's degree or equivalent.
• Minimum of 2-5 years relevant experience.
• Extensive knowledge and skills to complete specialized tasks.
• Excellent knowledge and work experience in SAP CRM.
• Ability to meet TAT timelines and quality standards for data as per process guidelines.
• Good communication skills.
• Good MS Excel knowledge.
• Flexibility to work in rotational shifts as this is a global region support team.

Nice to have

• Knowledge of MS Power Platform.
• Language specialization, particularly European languages such as French, Spanish or Italian.

Details

• Location: Manesar, India.
• Full-time weekly schedule.
• Day shift; rotational shifts required for global region support.
• No travel required.
• No end date.