Customer Service Admin

Overview

Customer Service Admin role handling pre-sales and post-sales service functions, interfacing with customers, logistics, manufacturing and sales or service representatives for order fulfilment and customer service requests.

What you'll do

• Respond to and assist Agilent trade customers and internal customers with product/service order fulfilment processes.
• Manage end-to-end order status, contract issues or administration, and lease administration.
• Book orders, manage the web billing process, and process quotes.
• Upsell or cross-sell products and/or manage other sub-processes.
• Resolve problems by applying established policies, procedures and tactics, and drive discussion to build solutions.
• Respond to customer inquiries about billing issues, payment status and account discrepancies via email, phone and chat.
• Take the lead and hold people accountable where required.

What you'll need

• Graduate or Diploma in any discipline.
• Minimum 2 years of hands-on experience in customer service.
• 2+ years of relevant experience in order management or back-office operations.
• Proficiency in using ERP systems such as SAP CRM/ECC to manage and process orders, quotes and bookings.
• Proficiency and knowledge of web billing portals and end-to-end processing of web billing requests.
• Proficiency in MS Office.
• Excellent written and verbal communication, able to articulate complex information simply.
• Strong critical thinking and problem-solving skills, with ability to analyse data and make informed decisions.
• High level of accuracy and attention to detail in order processing and booking.
• Strong time management, handling multiple orders and bookings simultaneously and meeting deadlines.
• Willingness to learn and adapt to new systems and processes, with a continuous improvement mindset.
• Ability to work well within a team and collaborate towards common goals.
• Great interpersonal skills.

Nice to have

• Experience with SAP or CRM tools.

Details

• Location: Manesar, India.
• Full-time weekly schedule.
• Evening shift.
• No travel required.
• No end date.