Customer Service Admin, Career

Overview

Provides pre-sales and post-sales consulting to Agilent customers, managing the end-to-end customer experience from order to installation and resolving customer service issues.

What you'll do

• Provide pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes.
• Handle customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns.
• Handle accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manage and coordinate the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolve customer service issues for complex, multi-country or multi-regional accounts.
• Act as a liaison between customers and internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.

What you'll need

• Bachelor's Degree from recognized University.
• Good command of English (written and verbal).
• Sense of responsibility and quality in work delivered.
• Flexibility and very good English communication skills, both verbal and written.
• Typically 1-3 years of relevant experience for entry to this level.

Details

• Location: Manesar, India.
• Full-time weekly schedule.
• Day shift.
• Travel not required.
• No end date.