Client Implementation Specialist, AVP

Overview

Client Implementation Specialist (AVP) supports implementation and documentation delivery for client projects under the Client Implementation Manager(s).

What you'll do

• Generate and maintain implementation documentation for new/sub-account opening, KYC signatory updates, electronic banking setup, and account closure/amendments.
• Perform and create testing and support resolution of client queries and issues.
• Manage documentation requirements for implementation and maintenance, including signature verification and digitized document archival.
• Liaise with onshore implementation and service teams and deliver required document packages to onshore requestors with quality.
• Coordinate internal parties to ensure related setups are in place, and distribute documents to other DB branches/department when needed.
• Escalate issues to L2 support teams and use an internal case management tool to manage cases.

What you'll need

• German proficiency for speaking at B2 level and speaking/writing, including communication with clients in German.
• Language experience: German fluency stated as 5-6 years of experience.
• English proficiency for speaking and writing, including communication with clients.
• English experience stated as 5-8 years in a client-facing role.
• Led a team for 3-4 years with team-handling skills.
• Preferred: 4-5 years of experience handling Cash Management products.
• Strong communication and interpersonal skills in German and English.
• Proven ability to leverage AI tools to enhance productivity and optimize workflows, using critical judgment for responsible/ethical use.

Details

• Location: Mumbai, India.