Client Implementation Analyst, AS

Overview

Client Implementation Analyst (Documentation) supporting implementation and documentation delivery for electronic banking and client documentation tasks under a Client Implementation Manager.

What you'll do

• Generate and manage documentation for new/sub-account opening, signatory updates (including KYC), and account closure.
• Support electronic banking system setup and cash management product setups.
• Create and perform testing and support resolution of client queries and issues.
• Handle implementation/maintenance documentation needs such as signature verification and digitized document archival.
• Liaise with onshore implementation and service teams and coordinate internal parties to ensure required setups are in place.
• Manage cases using an internal case management tool and escalate issues to L2 support teams.

What you'll need

• German proficiency at B1 level for speaking, writing, and client communication.
• 3–5 years of experience in a client-facing role.
• Fluency in German for 3–5 years of experience.
• English speaking and writing proficiency for client communication.
• Strong communication and interpersonal skills in German/English.
• Proven ability to leverage AI tools to enhance productivity and optimize workflows with critical judgment.

Details

• Work location: Mumbai, India.