Client Onboard Analyst 1

Overview

The Client Onboard Analyst 1 is an individual contributor role supporting Implementation Managers, Client Service officers, Client executives and other stakeholders on client onboarding, account maintenance and account closure matters. The role ensures compliant, accurate and timely delivery of account-related activities and works under little to no direct supervision.

What you'll do

• Process new and incremental account openings, maintain existing client accounts and process account closures based on instructions from business groups.
• Perform independent reviews of customer identification and document formalities for different markets.
• Ensure accounts satisfy required standards before onboarding or maintenance is processed.
• Provide timely advice to Implementation Managers and internal counterparts on account opening processes and documentation requirements.
• Ensure communications meet the highest professional standard to maintain client service excellence.
• Escalate potential issues, urgent issues and risk issues through appropriate channels.
• Document operating procedure updates.
• Process client instructions accurately and effectively while adhering to deadlines.
• Verify and authorize data entered in systems.
• Handle queries efficiently and in a timely manner.
• Co-operate with and support other teams and employees upon supervisor instruction, including possible movement to another team or process.
• Participate in trainings, projects, conference calls and systems testing as instructed by supervisors.
• Ensure high levels of client satisfaction through product, process and client knowledge.
• Identify and suggest process improvements.
• Support the Manager with the quality assurance process.
• Participate in user acceptance testing of new systems.
• Complete routine and defined daily deliverables while developing knowledge of the broader work context.
• Assess risk in business decisions, drive compliance with applicable laws, rules and regulations, adhere to policy, apply sound ethical judgment and manage and report control issues transparently.

What you'll need

• 5-7 years of relevant experience in Global custody, Client onboarding, Static data update or Client reference data update.
• University graduate with Business, Finance or Economics qualifications.
• Bachelor’s/University degree or equivalent.
• Proactive and a self-starter with a positive can-do approach.
• Team-player committed to service delivery perfection and the bank and client’s best interests.
• Result-oriented, dedicated and hardworking, with the ability to deliver on time with a high level of integrity and flexibility.
• Proficient in handling urgent cases.
• Dedication to fostering an inclusive culture and valuing diverse perspectives.
• Proficient knowledge of English, written and spoken.

Nice to have

• Previous experience in financial services is preferred.

Details

• Location: Pune, Maharashtra, India.
• Employment type: Full time.