ClientServices Associate Project Manager APAC

Overview

Assist senior Client Services peers with project management coordination and execution for clients in the APAC region, ensuring clients receive the proper service through planning, analysis, execution and close-out.

What you'll do

• Ensure client and project requirements are met with the highest quality and accuracy by verifying and communicating routinely with clients and internal partners.
• Convert client requirements into operational work requests, monitor progress, and proactively update client and project team stakeholders on deadlines.
• Obtain, examine and prepare client data for intake.
• Assist in troubleshooting and resolving client issues with delivered or hosted data.
• Handle review platform (Relativity) items including user requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, and reporting.
• Provide matter-specific support on items such as privilege log generation, media tracking, and project-specific reporting.
• Understand project budgets and obtain required approvals before incurring costs outside project estimates.
• Ensure continuity of client service between shifts through clear handoffs and client updates.
• Drive overall client satisfaction through effective coordination and communication of client deliverables.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience.
• Ensure effective control of all aspects of a project from initial planning through final production, including developing project plans, balancing client requirements, developing relationships, and reviewing financial and billing information in a timely manner.

What you'll need

• Minimum two-year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider, with an overall experience of four to five years.
• Bachelor's degree or equivalent practical experience.
• Hands-on experience working on Relativity.
• Demonstrated success working on multiple simultaneous projects.
• Oral and written communication skills that demonstrate a "white glove" approach to service.
• Client relationship skills, including the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• Capacity to learn quickly and adapt to changing industry trends.
• Flexibility to cover weekend shifts is required.

Nice to have

• Proficiency in PowerPoint, Excel and BI.

Details

• Location: Hyderabad, India (Sohini Tech Park, 3rd Floor, Financial District).
• Work hours follow APAC hours, with shifts between 6 AM and 11 PM IST.
• Weekend shift coverage is required.