Cloud Operations Engineer - Citrix

Overview

Cloud Operations Engineer III role providing L3 operational support, infrastructure administration, troubleshooting, monitoring, security remediation, and participation in cloud and infrastructure transformation initiatives across Azure, Citrix, VMware, Palo Alto, Cloudflare, networking, and Colocation/Data Center infrastructure.

What you'll do

• Administer and support Azure infrastructure, Azure VMs, VNets, NSGs, Load Balancer, Application Gateway, Azure Monitor, Azure Backup, Entra ID, RBAC, and Azure Virtual Desktop (AVD).
• Manage AVD host pools, session hosts, application groups, workspaces, FSLogix, scaling, user access, and performance troubleshooting.
• Provide end-to-end administration of Citrix Virtual Apps and Desktops (CVAD), including Delivery Controllers, StoreFront, Citrix Studio, Director, VDAs, Citrix Gateway, Machine Catalogs, Delivery Groups, policies, applications, and user sessions.
• Troubleshoot VDA registration, session launch, authentication, application delivery, profile, performance, and connectivity issues.
• Support Citrix workloads hosted on VMware vSphere/ESXi and physical/virtual infrastructure in Colocation environments.
• Perform VM provisioning, resource management, patching, migration, capacity planning, and troubleshooting across the physical server to VMware to Windows to Citrix stack.
• Troubleshoot connectivity between Azure, Citrix, VMware, on-premises, and Colo environments.
• Administer and troubleshoot Palo Alto firewalls, including security policies, NAT, VPN, routing, application connectivity, and firewall rules supporting cloud and Citrix environments.
• Support Cloudflare DNS, CDN, WAF, SSL/TLS, proxy, and traffic management; troubleshoot DNS, certificate, routing, and web connectivity issues.
• Support servers, VMware, network devices, storage, firewalls, and connectivity within Colocation/Data Center environments.
• Coordinate with Colo providers for hardware, remote hands, connectivity, power, maintenance, and infrastructure changes.
• Perform proactive monitoring, health checks, incident/problem management, P1/P2 troubleshooting, RCA, capacity management, and 24x7/on-call support as required.
• Support vulnerability remediation, OS/Citrix/VMware patching, SSL certificate management, hardening, backup/DR, upgrades, and infrastructure lifecycle activities.
• Develop PowerShell/Python/Bash automation for operational tasks and maintain SOPs, runbooks, architecture documentation, and troubleshooting guides.
• Collaborate with Cloud, Network, Security, Application, VMware, Service Desk, and global infrastructure teams and provide technical mentoring to junior engineers.

What you'll need

• 5+ years of experience in Cloud Operations, Infrastructure, Systems Engineering, or a similar role.
• Strong hands-on expertise in Microsoft Azure and Azure AVD.
• Strong Citrix CVAD administration and troubleshooting experience.
• Strong VMware vSphere, ESXi, and vCenter experience.
• Strong Palo Alto firewall and enterprise networking experience.
• Hands-on Cloudflare administration experience.
• Experience supporting Colocation/Data Center infrastructure.
• Strong Windows Server, Active Directory, DNS, DHCP, TCP/IP, VPN, routing, and load-balancing knowledge.
• Experience with enterprise monitoring, ITIL processes, change management, incident management, and RCA.
• Strong troubleshooting, analytical, communication, and stakeholder-management skills.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant technical experience.

Nice to have

• Relevant Azure, Citrix, VMware, Palo Alto, or networking certifications.
• Experience with SolarWinds, Azure Monitor, Citrix Director, or similar monitoring platforms.

Details

• Location: Bangalore, India (Office).
• Support may require 24x7/on-call availability as required.