Overview
Cloud Support Engineer supporting SaaS and private cloud customer issues, investigating and resolving problems end-to-end within scope.
What you’ll do
- Act as the second line of defense for technical queries and drive timely issue resolution.
- Own the customer-facing loop for assigned tickets from investigation through resolution.
- Troubleshoot issues using logs, traces, and reproducible test cases.
- Work with kubectl, awscli, and at least one scripting language to diagnose and resolve problems.
- Escalate out-of-scope issues to the correct engineering domain with high-quality artifacts.
- Contribute to runbooks, KEDB articles, and FAQs, and maintain documentation hygiene.
- Use AI tools for technical investigations, log analysis, customer communication, and documentation.
What you’ll need
- 2–4 years of experience in technical support, IT operations, cloud operations, or a related field.
- Written and verbal communication skills to explain technical concepts to customers and teams.
- Working proficiency with CLI tools such as kubectl and awscli.
- Scripting skills in Python, JavaScript, or similar.
- Working knowledge of GraphQL, REST APIs, and MCP-related troubleshooting.
- Exposure to alerting and logging systems such as Prometheus and Grafana.
- Experience managing customer support cases end-to-end from inquiry to resolution.
Details
- Location: Singapore (Hybrid).
Read the full description and apply on the company’s own careers page.
