Clover Solutions Engineer

Overview

The Clover Solutions Engineer delivers exceptional merchant experience from sale through installation and ongoing support, partnering with Sales to process and quality-check applications and acting as a Clover and payment solutions expert.

What you'll do

• Partner with Sales during onboarding to process applications, validate documentation and pricing, and minimize delays or rejections.
• Assess merchants' business and payment needs and recommend appropriate Clover products and payment solutions.
• Serve as a Clover subject matter expert, providing demonstrations and training to merchants and internal partners.
• Follow up after installation to confirm Clover equipment is activated and working and address open merchant needs.
• Manage Clover support requests and tickets, coordinating across departments to resolve account, installation, and service issues promptly.
• Respond to merchants, sales consultants, and internal partner calls and emails with knowledgeable assistance.
• Research new Clover applications and payment solutions to meet evolving merchant needs.
• Collaborate with Sales, Retention, Operations, and other partners to improve processes, installation and adoption rates, and efficiency.
• Maintain current knowledge of Clover products, merchant services, payment processing, point-of-sale solutions, and industry developments.
• Identify recurring merchant and onboarding issues and recommend improvements to processes, tools, training, and the merchant experience.

What you'll need

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field, or equivalent education and work experience.
• Must be 18 years of age or older.
• 3+ years of experience in merchant services, payments, financial services, fintech, point-of-sale solutions, or a related industry.
• Customer-facing experience in sales support, merchant onboarding, payment solutions, account management, implementation, or customer support.
• Experience supporting merchant applications, onboarding, installation, training, or account servicing.

Nice to have

• Experience with Clover or comparable point-of-sale and payment solutions.
• Knowledge of merchant acquiring, payment processing, applications, pricing, and onboarding.
• Ability to assess merchant needs and recommend suitable products and payment solutions.
• Strong presentation and training skills, with the ability to explain payment solutions to merchants of varying technical knowledge.
• Strong problem-solving, organizational, and detail skills.
• Ability to manage multiple merchant requests and priorities with timely follow-up.
• Strong written and verbal communication and customer-service skills.
• Ability to collaborate across Sales, Retention, Operations, and other functions.

Details

• Location: Remote, CA, USA.
• Compensation range: $80,000.00 - $120,000.00 annually, plus eligibility for commission or an annual performance incentive plan; actual base pay varies by job-related knowledge, skills, location, and experience.