Commercial account Manager

Overview

Manage strategic commercial accounts, building client relationships, driving sales and margin recovery, and coordinating account plans and cross-functional solutions.

What you'll do

• Own or coordinate account plans on larger strategic commercial accounts, focusing on value and/or volume portfolio management and selling a range of the organization's offerings.
• Work with pre-sales and inside sales to participate in deal pursuit.
• Work with internal teams such as marketing, product development, and customer service to deliver comprehensive solutions and address customer needs effectively.
• Build and maintain strong relationships with commercial clients and develop a core understanding of their unique business needs and challenges.
• Implement margin recovery activities and strategies in full or ownership depending on account coverage.
• Engage effectively to improve win rates on selective deals.
• Review and design sales policies and strategies to achieve sales targets and objectives for the assigned business segment.
• Manage the account planning process through scheduled reviews and updates, and identify and build growth opportunities, upselling, and cross-selling to clients.
• Update opportunities in pipeline tools and processes, and recommend and implement pipeline management practices.
• Provide support to clients and address any concerns or issues in a timely and effective manner, acting as the main point of contact for a smooth and positive customer experience.
• Stay updated on industry trends, market dynamics, and competitors' activities to better serve clients and identify potential business opportunities.

What you'll need

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence.
• Typically 4-7 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field; or an advanced degree with 3-5 years of work experience.
• Skills: Business Development, Business To Business, Cash Handling, Cash Register, Cold Calling, Conflict Resolution, Customer Relationship Management, Inside Sales, Marketing, Merchandising, Outside Sales, Product Knowledge, Sales Development, Sales Management, Sales Process, Sales Prospecting, Sales Territory Management, Salesforce, Selling Techniques, Upselling.
• Cross-org skills: Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity.

Nice to have

• Certified Technology Sales Professional (CTSP).

Details

• Location: Mumbai, Maharashtra, India.
• Employment type: Full time.
• Schedule: Sales schedule; no shift premium (India).
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitating team decision making.
• Responds to moderately complex issues within established guidelines.