Communications & People Engagement Lead

Overview

The Communications & People Engagement Lead is a strategic partner who shapes organizational culture, drives employee engagement, strengthens leadership communications, and enables change adoption across the Global Customer Care Centers (CCC) organization.

What you'll do

• Develop and execute integrated communications strategies aligned to CCC business priorities, transformation initiatives, and organizational objectives.
• Serve as the primary communications advisor to CCC leadership and build annual communication roadmaps and engagement calendars.
• Establish communication standards, governance, and best practices across the organization.
• Develop executive-level messaging, presentations, speeches, town halls, and leadership updates, and coach leaders on storytelling and engagement.
• Own and manage end-to-end communication channels and content, including newsletters, leadership updates, internal campaigns, employee stories, announcements, transformation and recognition communications.
• Develop storytelling frameworks and identify and amplify employee and customer impact stories across geographies.
• Lead creative content approaches such as visual storytelling, video, digital campaigns, podcasts and interactive experiences.
• Design and implement programs that strengthen employee engagement, belonging, motivation and connection, in partnership with HR and leadership.
• Lead enterprise recognition strategies and scalable global recognition programs and engagement events.
• Build inclusion and community initiatives, partnering with employee resource groups and community networks.
• Design and manage employee listening strategies such as pulse surveys, focus groups, engagement assessments and sentiment analysis, and drive action planning.
• Lead communication and engagement workstreams for transformation programs, including change communication strategies and adoption plans.
• Build and manage global networks of change champions and measure awareness, readiness, engagement and adoption of key initiatives.
• Act as a trusted advisor to senior leaders on engagement, communications, culture and change initiatives.
• Lead planning and execution of global all-employee meetings, leadership forums, town halls, engagement weeks, recognition ceremonies and cultural celebrations.
• Champion employee concerns and perspectives, create environments where employees feel heard, and facilitate constructive dialogue and conflict resolution.

What you'll need

• Bachelor's degree in communications, Public Relations, Marketing, Human Resources, Organizational Development, Business Administration, Journalism, or a related discipline.
• 8–12+ years of experience in Communications, Employee Engagement, Internal Communications, Organizational Development, Change Management, Human Resources, or related fields.
• Experience supporting global and matrixed organizations.
• Proven track record managing enterprise communication and engagement programs.
• Experience supporting organizational transformation and change adoption initiatives.
• Professional skills: executive and organizational communications, internal communications strategy, employee engagement and experience, change management, strategic storytelling, event management, stakeholder management, program and project management, communication analytics, content creation and digital communications.
• Leadership competencies: influencing without authority, strategic thinking, business acumen, customer obsession, relationship building, emotional intelligence, collaboration and partnership, creativity and innovation, resilience and adaptability, inclusive leadership.

Nice to have

• Master's degree.

Details

• Full-time schedule.
• Services function; no shift premium (India).
• Based in Bengaluru, Karnataka, India.