Underwriting Enablement Manager

Overview

Lead the design, delivery and continuous improvement of sales enablement programs for Zillow's sales teams in India, including playbooks, tools, training and resources.

What you'll do

• Lead the design, delivery, and continuous improvement of sales enablement programs, including playbooks, tools, and resources, to support effective prospecting, pipeline management, and deal execution.
• Develop and maintain sales training content (live, virtual, and asynchronous) that is accurate, scalable, and aligned to product updates and go-to-market priorities.
• Partner with Sales, Marketing, Product, Operations, and Analytics to identify seller needs and friction points, and translate insights into enablement strategies and assets that improve productivity and conversion.
• Analyze enablement program effectiveness using data, feedback, and performance metrics; diagnose capability gaps and recommend enhancements to content, processes, and delivery channels.
• Act as a subject matter expert on enablement tools and systems, supporting configuration, usage best practices, and change management to drive adoption by sales teams.
• Coordinate and facilitate cross-functional efforts for major sales initiatives (e.g., new product launches, campaign rollouts, sales kickoffs), ensuring timely, cohesive messaging, training, and supporting collateral.
• Mentor and coach less experienced enablement and sales support team members on content design, training facilitation, and data-informed decision-making.
• Document and refine standard operating procedures for enablement programs, including governance for content updates, intake and prioritization of requests, and communication plans to the sales organization.

What you'll need

• Bachelor's degree in Business, Marketing, Communications, Education, or a related field, or an equivalent combination of education and experience.
• 8+ years of experience in sales enablement, sales operations, revenue programs, or a closely related sales support function, including designing and delivering sales training and content for quota-carrying teams.
• Proven experience using data and sales performance metrics to evaluate enablement impact and inform program improvements.
• Experience working cross-functionally with Sales, Marketing, Product, and Operations teams to support go-to-market initiatives and drive seller adoption of tools and processes.

Details

• Office position: works regularly at the Zillow India office for approximately 80 to 100 percent of their time each month.
• Must live within a reasonable commuting distance of the office.
• Role supports workforce expansion in India.