Consultant, Coupa Core & Procurement Technology

Overview

Support Northern Trust's Coupa Spend Management platform, with primary responsibility for day-to-day application support, configuration, maintenance, testing, and continuous improvement of Coupa Core capabilities.

What you'll do

• Provide day-to-day functional and application support for Coupa Core, with emphasis on Procure-to-Pay processes.
• Investigate and resolve production issues and user-reported incidents, including performing root-cause analysis and coordinating resolution with appropriate business, technology, and vendor teams.
• Configure and maintain Coupa functionalities such as users, roles and permissions, approval workflows, content groups, account groups, chart of accounts, custom fields, submission blockers and warnings.
• Support purchasing and invoicing processes, including requisitions, purchase orders, catalogs, supplier-related activities and invoice processing.
• Support Coupa integrations with ERP and other enterprise applications, including investigation of integration errors and coordination of issue resolution.
• Assist with configuration and implementation of approved system enhancements and business requirements.
• Participate in requirements gathering and translate business requirements into functional system changes.
• Prepare and execute functional testing, regression testing and user acceptance testing for system changes, enhancements and Coupa releases.
• Support quarterly Coupa release activities, including impact assessment, validation and regression testing.
• Maintain application documentation, standard operating procedures, configuration documentation, test evidence and user support materials.
• Provide guidance and support to Coupa users and assist with user training and knowledge transfer.
• Monitor recurring application issues and identify opportunities to improve system stability, support processes and user experience.
• Follow established change management, access management, security, risk and control procedures.
• Collaborate with global Procurement and Technology teams to support departmental priorities and continuous improvement initiatives.

What you'll need

• Working knowledge of Coupa Spend Management, particularly Coupa Core and Procure-to-Pay processes.
• Understanding of procurement processes, including requisitioning, purchasing, purchase orders, supplier management and invoicing.
• Knowledge of Coupa configuration concepts including approval workflows, user access, roles and permissions, content groups, account structures and custom fields.
• Understanding of application support and incident management principles.
• Knowledge of software development lifecycle concepts, including requirements, configuration, testing, deployment and production support.
• Understanding of system integrations and data flows between Coupa and ERP or other enterprise applications.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to document system processes and communicate technical concepts to business users.
• Ability to manage multiple priorities and work collaboratively within a global team.
• Bachelor's degree or equivalent relevant qualification.
• Relevant experience supporting procurement technology, enterprise applications, Procure-to-Pay platforms or related business systems.
• Hands-on Coupa experience, particularly Coupa Core / Procure-to-Pay.
• Experience with production support, incident investigation, troubleshooting and root-cause analysis.
• Experience with application configuration, functional testing and user acceptance testing.
• Experience working with business and technology stakeholders in a global organization.

Nice to have

• Experience with ServiceNow or similar incident/change management tools.
• Coupa certification or relevant Coupa training.
• Experience supporting Coupa integrations with ERP platforms such as SAP, PeopleSoft or Workday.

Details

• Location: Bangalore, India.