Consumer Experience Research Lead (Digital)

Overview

Lead Philips' Digital Consumer Research team in Bangalore, supporting consumer research across Grooming & Beauty's digital and connected product propositions.

What you'll do

• Lead high-quality qualitative, quantitative and mixed-method research, translating consumer needs and behaviours into actionable product requirements and evidence-based decisions.
• Lead, coach and develop a growing team of Consumer Researchers, including team performance, individual development, feedback and resource allocation.
• Guide research across apps, digital experiences, AI-enabled features and connected consumer products, covering the integrated physical and digital consumer journey.
• Develop a proactive Digital Consumer Research roadmap and set clear priorities across G&B categories, balancing consumer impact, business needs, research quality and capacity.
• Act as the primary Consumer Research partner for Digital R&D, Product, Design and Marketing, challenging assumptions and influencing senior stakeholders.
• Ensure effective research planning, execution and reporting, establish quality standards and improve research capabilities, processes and knowledge sharing.

What you'll need

• Bachelor's or Master's degree with 12–15+ years of relevant Consumer Research, UX Research or Product Research experience.
• Consumer-centric mindset, with concrete examples of translating consumer understanding and research evidence into product innovations and decisions.
• Strong qualitative and quantitative research expertise, including selecting appropriate methodologies and interpreting data critically.
• Proven Digital/UX research experience, ideally covering apps, connected products and integrated hardware–software experiences.
• Direct people-management experience, including coaching, developing and managing the performance of researchers or comparable specialist teams.
• Strong strategic thinking, prioritization and stakeholder-management skills, including the ability to challenge and influence senior business and R&D stakeholders.
• Experience working closely with R&D, Engineering, Design and Product Development teams in an international environment.

Nice to have

• Experience within a consumer-product R&D environment.

Details

• Location: Bangalore.