Consumer Science Product Intelligence - Senior Scientist

Overview

Senior Scientist in Consumer Science and Product Intelligence for the Wellness portfolio in India, leading consumer science and product intelligence to guide innovation, claims and in-market product decisions.

What you'll do

• Provide insights and evidence that enable consumer-led Wellness innovations that deliver meaningful and noticeable superiority.
• Champion the "Consumer First, Always" approach for Wellness India from early insight and prototype development through claims support, launch and post-launch review.
• Lead consumer and product intelligence for Wellness India to guide product, portfolio, claims, communication and renovation decisions.
• Build a clear understanding of the India Wellness landscape, including competitors, product performance, consumer reviews, complaints, claims evidence and emerging format trends.
• Translate global category strategies into locally relevant India execution, while using local insights to influence global innovation decisions.
• Bring actionable local consumer and product insights to Category teams and wider R&D, partnering with CBIA where appropriate.
• Drive faster, better innovation using ideal product models and evidence-based product narratives through the stage-gate process.
• Ensure consumer testing in India is compliant, fit for purpose and aligned with agreed work processes.
• Partner with Category, Innovation, Commercial, R&D and Medical & Scientific Affairs to focus CSPI resources on high-impact opportunities and develop consumer-relevant claims, demos, visualisations and communications.
• Use evidence to support prioritisation and deploy Wellness India CSPI resources where they can most improve consumer choice, usage and repeat purchase.
• Select and apply fit-for-purpose consumer science, product research and sensory methods according to each project's decision, risk and value.
• Deliver consumer and product evidence to identify superiority, guide product design, support claims, and create compelling product stories and visualisations versus competition.
• Develop and apply leading-edge testing methods, including AI- and digitally enabled tools, to improve decision speed and deliver noticeable, meaningful product superiority.
• Lead end-to-end consumer evidence delivery from early need definition and prototype learning through formulation lock, launch and post-launch optimisation.
• Validate non-clinical claims with consumers using robust qualitative and quantitative research.
• Conduct post-launch reviews, monitor complaints and use insights to improve India Wellness products.
• Track emerging trends through social listening, market signals and product intelligence to guide pipeline and portfolio decisions.
• Integrate consumer research, product performance, complaints, reviews, commercial signals and competitor benchmarking into unified product intelligence that guides India Wellness decisions.
• Build understanding of what drives trial, usage, repeat purchase and priority product formats in India.
• Identify consumer jobs to be done, usage occasions and unmet needs with Category CSPI to inform superior product design.
• Partner with Sensory Scientists to integrate sensory-panel and consumer evidence into clear product-design decisions.
• Maintain a clear, evidence-based view of the India Wellness product landscape in partnership with Category CSPI.
• Lead product benchmarking to identify where Haleon products are superior, at parity or exposed versus competitors.
• Translate benchmarking into recommendations on where to renovate, defend, premiumise, simplify or avoid over-investment.
• Identify product and experience gaps that could improve consumer choice, usage, repeat purchase and business outcomes.
• Build and share Consumer Science & Product Intelligence best practices and capabilities.
• Champion consumer closeness and coach R&D colleagues outside CSPI in consumer-led decision making.
• Ensure consumer interactions comply with the Human Subject Testing Policy and all quality and regulatory requirements.
• Collaborate directly with R&D, CBIA and Marketing teams to deliver decisions effectively in a matrixed environment.

What you'll need

• BSc degree or equivalent in an appropriate subject.
• Minimum 5 years of relevant industry experience, preferably within FMCG/CPG or Healthcare.
• Appropriate specialisations include Chemistry, Pharmacy, Pharmacology, Physics, Mathematics, Sensory Science, Food Science, Biochemistry or Biological Science.
• Broad experience across consumer science, product research, sensory/product experience, claims evidence and product intelligence, with the ability to select fit-for-purpose approaches.
• Connect consumer science and product intelligence to clear business outcomes and growth.
• Lead through cross-functional teams and influence senior stakeholders.
• Turn complex priorities and evidence into simple, practical recommendations.
• Shape product, portfolio, claims and communication decisions with strong evidence and judgement.
• Apply commercial judgement and integrate multiple data sources into clear, actionable insights.
• Develop and embed novel methodologies that deliver business impact.
• Demonstrate strong analytical, strategic, communication and change-leadership skills.
• Experience across qualitative and quantitative research, consumer modelling, consumer need definition, product validation and claims substantiation.
• Commercially savvy, entrepreneurial and collaborative, with experience independently leading research programmes and solving problems in a matrixed environment.

Nice to have

• MSc degree in an appropriate scientific discipline.
• Ability to problem solve.
• Scientific expertise.
• Project management experience.
• Experience analyzing data.
• Ability to influence others.

Details

• Location: Gurgaon, Haryana, India.
• Job posting end date: 2026-11-14.