Content Moderation Analyst

Overview

Review and moderate user-generated content (reviews, questions, images and video) for brands on Bazaarvoice's platform, applying client-specific guidelines to keep content safe, relevant and helpful.

What you'll do

• Review and tag large quantities of user-generated content (UGC) based on custom client guidelines.
• Identify and filter out profanity, hate speech, inappropriate images, or legally sensitive data quickly.
• Adjust to frequent guideline changes across different brands and industries.
• Own your queue by consistently meeting both speed and quality targets.

What you'll need

• Bachelor's degree or equivalent international qualification.
• 2-3 years of hands-on experience moderating online UGC (product reviews, social media platforms, or online community forums).
• Sharp eye for detail: ability to quickly read, assess and categorise content accurately against strict criteria.
• Willingness to learn, adapt performance, and respond positively to coaching and feedback.
• Highly proficient with online messaging, web applications, and MS Office (Excel, Word, Outlook).
• Strong professional English communication skills, including a solid grasp of colloquial language and cultural vernacular.

Details

• Location: Bengaluru, India.
• Hybrid: 3 days a week in office.
• Start date: 19th January 2027 (mandatory joining date, no exceptions).
• Shift timings: 8 AM - 5 PM (9 hours).
• Open to working slightly shifted hours a couple of days a month, with plenty of prior notice.
• Multiple openings.