Credit Risk Analyst

Overview

Credit Risk Analyst role at Fiserv focused on identifying, mitigating and eliminating fraud and credit losses by investigating potentially high-risk or suspicious merchant processing activity.

What you'll do

• Make real-time decisions to identify situations that require deeper investigation, with the ability to identify emerging fraud trends.
• Coordinate risk mitigation and fraud remediation efforts with other areas of the business such as Funding, Legal, Operations and Client Services.
• Communicate regularly with internal and external partners to present high-risk activity with recommended and/or required actions.
• Work in a fast-paced environment reviewing many accounts to identify potentially high-risk or suspicious merchant processing activity.
• Review and investigate merchant accounts to assess fraud and credit risk exposure.
• Negotiate collateral requirements and restructuring terms as required.
• Resolve merchant inquiries through scheduled calls.
• Complete special projects as assigned.
• Read and interpret documents.
• Calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Exercise discretion and independent judgment in making decisions, and interact effectively and positively with all levels of personnel, partners and vendors.
• Work independently or in a team environment and work efficiently in stressful situations.

What you'll need

• 2-year degree with prior work experience.
• 2 years prior customer service experience or 1 year Fraud & Risk experience.
• Ability to use programs such as Excel and Word.
• Ability to multi-task.
• Detailed and organized.
• May be required to work some weekends and holidays to meet deadlines.
• Ability to meet deadlines.

Nice to have

• Bachelor's degree (Business, Finance, Accounting, Criminal Justice, Pre-Law, etc.).
• 1 year prior credit risk experience.
• Experience with MasterCard and Visa Association rules and regulations.
• Customer service experience with a track record of dealing in adverse situations.
• Strong analytical, quantitative and problem-solving skills.

Details

• Location: Thane, India.