Cross Technology Managed Services Engineer (L1)

Overview

Cross Technology Managed Services Engineer (L1) provides first-line support to keep client IT infrastructure and systems operational, ensuring timely incident resolution and service continuity.

What you'll do

• Act as the first point of contact for clients for IT incidents and service requests.
• Monitor client infrastructure and solutions to identify problems and errors early.
• Identify, investigate, and resolve technical incidents and problems for standard and low-complexity cases.
• Handle first-line incidents via telephonic support, ITSM tickets, or chat.
• Perform maintenance activities such as patching and configuration changes.
• Contribute to disaster recovery functions and tests.
• Report, escalate, and resolve incidents and requests while maintaining SLA adherence.

What you'll need

• Entry-level experience troubleshooting and support in security, network, data centre, systems, or storage within a medium-to-large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and ITIL processes.
• Ability to handle tickets daily in a disciplined manner and follow defined SOPs.
• Good understanding of using ITSM tools.
• Skill in planning activities in advance and adapting to changing circumstances.
• Understanding of disaster recovery functions and tests.
• Bachelor’s degree or equivalent qualification in IT/Computing (or equivalent work experience).

Details

• Workplace type: On-site.
• Location: Chennai, India.