Field Service Engineer-Chennai

Overview

Field Service Engineer responsible for delivering service support to end users and channel partners for core histology, digital pathology, and advanced staining products.

What you'll do

• Deliver excellent service support on site and via phone, email, and remote support.
• Handle installation, preventive maintenance, breakdown support, and related operational activities.
• Maintain and repair systems using proper tools and standard processes.
• Manage service activities in the assigned territory to meet response-time and productivity targets.
• Build relationships with laboratory managers, pathologists, and hospital stakeholders and gather customer feedback.
• Support service and commercial growth toward annual service revenue targets.

What you'll need

• Degree in Bio-medical engineering, Electronics, or IT.
• Experience in clinical diagnostic or histopathology product support.
• Good understanding of computer hardware, software, networking, and remote support tools.
• Good command of written and spoken English.
• Ability to solve problems with own initiative.
• Valid driving license preferred.

Details

• On-site role covering entire Tamil Nadu as per requirement.
• Reports to the Regional Service Manager, South.
• Extensive travel >= 50% with overnight journeys within the North Region.