Field Service Engineer (FSE)

Overview

Field Service Engineer (FSE) responsible for service delivery, preventive maintenance, breakdown call handling, and reporting for a customer base.

What you'll do

• Attend breakdown calls and close them within assigned response-time parameters.
• Own the service delivery process for an assigned customer base.
• Perform timely preventive maintenance for assigned customers.
• Maintain P. Ms data to justify AMC charges.
• Achieve assigned spares and service revenue targets.
• Track payment collections for transactions for the assigned customer base.
• Submit timely service reports, weekly reports, expense statements, and other data via SFDC and email.

What you'll need

• Graduation in Electronics engineering.
• 2–6 years’ experience in the field of laboratory equipment’s.
• Good knowledge of maintenance and servicing of lab equipment.
• Learning capability.
• Good communication and efficient working at the customer location.
• Experience with lab equipment including CO2 incubators, centrifuges, ovens, furnaces, refrigerators, and ultra-low freezers.

Details

• Location: Chennai, India.
• Work schedule: Mon-Fri.