Field Service Engineer

Overview

Field Service Engineer responsible for on-site technical support to keep end-user machines running, including installation, repair, maintenance, and training.

What you'll do

• Perform on-site technical intervention including installation, training, repair, maintenance, and technical support.
• Contact customers and provide necessary support to build and maintain customer relationships.
• Support sales and dealers teams to help drive sales business.
• Conduct technical training and tests to keep personal technical skills improved.
• Handle billing and invoice tasks and AR collection for routine service events.
• Manage personal inventory, including spare parts and tools.
• Execute technical tasks assigned by the team leader and use a technical management system for accurate data input.

What you'll need

• Technical intervention experience covering installation, training, repair, and maintenance (as part of the role responsibilities stated).
• Ability to deliver technical support to end-users and customers (role requirement stated as responsibility).
• Experience with billing/invoice and AR collection for routine service events (role responsibility stated).
• Ability to manage spare parts and tools inventory (role responsibility stated).
• Ability to pass technical training and tests (role responsibility stated).
• Ability to execute tasks assigned by a team leader (role responsibility stated).

Details

• Location: Kolkata, WB.