Custom Upgrade Engineer

Overview

Custom Upgrade Engineer responsible for end-to-end fulfilment of custom upgrade requests, coordinating with internal and external stakeholders to support customer satisfaction.

What you'll do

• Handle custom upgrade requests from initial review through delivery and installation support.
• Coordinate with internal stakeholders, suppliers, and technical experts to define feasible and compliant solutions.
• Prepare quotations and communicate progress, lead times, costs, and technical information to requestors.
• Create and maintain technical documentation and work instructions for upgrade execution.
• Support quality checks, issue resolution, customer complaints, and continuous improvement activities.
• Oversee the full chain from request to final installation.

What you'll need

• Relevant technical degree or equivalent work experience.
• Experience in engineering, service, manufacturing, supply chain, or a similar technical environment.
• Experience managing customer requests and/or technical documentation and/or project coordination.
• Good written and verbal English communication skills and ability to work cross-functionally.
• Ability to perform hands-on mechanical work including assembly, adjustment, and modification when required.

Details

• Location: Pune, Maharashtra, India.
• Work mode: on-site role.
• Travel: up to 10%.