Customer Application Engineer

Overview

Customer Application Engineer in Ivalua's RUN department, managing customer relationships and maintenance of the Ivalua procurement applications after go-live, reporting to the RUN Manager of the technical customer support team.

What you'll do

• Act as dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts.
• Take responsibility for customer satisfaction by providing attention and technical expertise.
• Hold weekly meetings to prioritize requests and monthly meetings (maintenance report, improvement plan and new subjects) with the customer and the integrator partner.
• Follow up, qualify and prioritize customer requests for maintenance.
• Troubleshoot code and SQL issues.
• Stay up to date with new syntax and query optimization trends.
• Analyze needs, deviations and customer processes with project engineers and produce costs of change requests.
• Parameterize the solution and reduce specific code.
• Prepare upgrades, including generic and specific code, parameters and tests; handle customer acceptance and production.
• Provide customer support and follow up on associated anomalies.
• Train on and support new and advanced products for partners and customers.
• Feed customer needs and projects back to R&D.
• Participate punctually in customer specification and configuration workshops.
• Own enhancements, upgrades and application performance tuning activities.

What you'll need

• Minimum 4 years of experience in L3/L4 software product technical support processes.
• Experience as a developer in an object-oriented language, acquired through projects, internships or work-study.
• Mastery of SQL, including writing and optimizing queries.
• Ability to communicate well with customers and team members.
• Excellent written and verbal communication skills and comfort in a multicultural environment.
• Strong autonomy and good management of priorities.

Nice to have

• Experience in technical support, and if possible customer management.
• Ideally experience with C#.
• University degree in BE/BTech or Masters in Computer Engineering, Computer Science, or a closely related field, or foreign equivalent.
• Procurement domain knowledge.
• Experience working on AI, such as Claude Code.
• Desire to develop customer relationship management skills.

Details

• Location: Pune, Maharashtra, India.
• Hybrid working model: 3 days in the office per week.
• Interviews conducted virtually via video or on-site with face-to-face meetings.