Incident Management - Advisor I

Overview

Incident Management - Advisor I role at Fiserv responsible for managing and resolving incidents efficiently, mitigating risks and improving incident response protocols.

What you'll do

• Drive the incident management process to ensure swift resolution and minimal business impact.
• Collaborate with various departments to enhance incident response strategies and protocols.
• Analyze incident trends and develop action plans to prevent future occurrences.
• Ensure all incidents are documented accurately and comprehensively.
• Provide insights and recommendations for process improvements.

What you'll need

• 6+ years of experience in incident management and response
• 3+ years of experience with Confluence and Jira for managing release and incident tickets
• 3+ years of experience with CI/CD pipelines, SQL, and Kibana
• 6+ years of an equivalent combination of educational background, related experience, and/or military experience

Nice to have

• Experience with monitoring tools such as AppDynamics or other APM solutions
• Experience with the Atlassian Suite and ServiceNow for incident management

Details

• Location: Pune - Trion Business Park, India