Customer Contact Comms Associate - Voice

Overview

Customer Contact Comms Associate in Accenture's Customer Support vertical, handling customer queries, escalations and complaints with best resolutions.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers and give best resolutions.
• Close faults and complaints within SLAs.
• Address inquiries, resolve issues and ensure customer satisfaction to build and maintain positive relationships.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team, with a predetermined, focused scope of work.

What you'll need

• Any Graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service (P4).
• Omnichannel customer service skill.

Nice to have

• Good in email and chat process.
• Good in typing.

Details

• Location: Mumbai (AIOC-S01674624).
• May require working in rotational shifts.