Customer Contact Comms Associate - Voice

Overview

Customer Contact Comms Associate in the Customer Support vertical, handling customer queries, escalations and complaints through voice, email and chat.

What you'll do

• Manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and give the best resolutions.
• Close faults and complaints within SLAs.
• Provide customer assistance and support before, during and after the purchase or use of products and services by addressing inquiries, resolving issues and managing customer service interactions across relevant touchpoints.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team, with a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service (P4).

Nice to have

• Good in email and chat processes.
• Good typing skills.

Details

• Location: Mumbai (AIOC-S01674626).
• Role may require working in rotational shifts.
• Expected interactions are within your own team and direct supervisor.
• Receive detailed to moderate level instruction on daily tasks and detailed instruction on new assignments.