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Customer Contact Comms Associate - Voice

Accenture
NewPosted today

LOCATION

AIOC-S01673757 · Onsite

EXPERIENCE

1 - 3 Years

TYPE

FullTime

SKILLS REQUIRED

Customer serviceEscalation ManagementComplaint HandlingCustomer CommunicationProblem Solving

Job description

Overview

Customer Contact Comms Associate (Voice) within Accenture's Customer Support vertical, handling customer queries, escalations and complaints through customer communications.

What you'll do

  • Manage and resolve customer queries.
  • Handle escalations and complaints from dissatisfied customers and provide the best resolutions.
  • Close faults and complaints within SLAs.
  • Solve routine problems largely through precedent and referral to general guidelines.
  • Work as an individual contributor within a team, with a predetermined, focused scope of work.

What you'll need

  • Any graduation.
  • 1 to 3 years of experience.
  • Primary skill: Customer Communications (P5).

Nice to have

  • Good at email and chat processes.
  • Good typing skills.

Details

  • Location: AIOC-S01673757, Mumbai.
  • May require working in rotational shifts.

Read the full description and apply on the company’s own careers page.

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Customer Contact Comms Associate - Voice