Customer Engineer

Overview

Customer Engineer provides expert technical support to high-value customers, resolving complex issues and helping ensure system health.

What you'll do

• Handle complex customer technical problems across configuration, workflow compilation, lambda code debugging, and integrations.
• Resolve customer issues by researching, reproducing, and troubleshooting using organizational goals.
• Provide alternate solution approaches using independent judgment to achieve prompt resolution.
• Serve as a subject-matter expert across multiple product features to support solutions at scale.
• Monitor tenant-level alerting tools and participate in escalation-prevention communications.
• Participate in a 24/7 on-call rotation for after-hours support of critical issues.

What you'll need

• Bachelor’s degree in Computer Science or an equivalent field.
• 3+ years of experience with on-premise or cloud MDM solutions.
• 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools.
• 3+ years of experience as a software engineer, support engineer, or solution engineer for enterprise-focused applications.

Nice to have

• MS in computer science or equivalent experience preferred.
• Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred) and distributed indexes is a plus.

Details

• 24/7 on-call rotation and after-hours support for critical issues.
• Support weekend shifts on a rotational/as-needed basis if requested.