Customer experience Partner

Overview

Freight Forwarding Team Member role based in Chennai, focused on seamless execution of freight forwarding operations and customer experience.

What you'll do

• Execute freight forwarding activities for ocean, air, and inland shipments.
• Prepare and validate shipping documentation including Bill of Lading, FCR, invoices, and packing lists.
• Deliver services aligned with KCXI rating standards and meet critical parameters/KPIs.
• Provide proactive customer communication, timely shipment updates, and query resolution.
• Ensure compliance with trade rules, customs regulations, and company policies.
• Coordinate bookings with carriers and third-party logistics providers; monitor performance and escalate failures.
• Maintain shipment tracking accuracy and update systems for visibility.

What you'll need

• 1–3 years of experience in freight forwarding or logistics operations.
• Knowledge of Incoterms, customs procedures, and international trade regulations.
• Strong communication and negotiation skills.
• Proficiency in Maersk systems and MS Office tools.
• Bachelor’s degree in Logistics, Supply Chain, or a related field (preferred).
• Ability to work in a fast-paced environment and meet deadlines.

Details

• Location: Chennai, India.