ESAB - Associate - Sales Order Processing and Quote Specialist

Overview

Associate specialist for sales order processing and quoting, handling customer requests and supporting pre- and post-sales service activities.

What you'll do

• Interact with customers and internal sales/service teams via phone, email, text, chat, and social media.
• Prepare documents and trouble tickets for returns processing (RMA), servicing, and exchanges.
• Update databases with status for returned material issues and returns inventory.
• Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Sort and file documents/forms so service information stays accessible.
• Schedule field service repair calls and handle requests for additional company materials.
• Maintain records of schedule changes, product/ppricing changes, and resolve return credit problems.

What you'll need

• Minimum 2-4 years of related experience.
• Full knowledge of the job.
• Substantial understanding of the job to apply knowledge and skills across a range of tasks.
• Ability to complete moderately difficult assignments and use some judgment on issue resolution or recommendations (with general instructions for newly introduced assignments).

Details

• Location: Chennai, Ambattur, India.