Customer Operations Analyst

Overview

Forma.ai is hiring a Customer Operations Analyst (Incentive Compensation Analyst) to own the ongoing operations for a portfolio of customers and help them realize the full value of the Forma.ai platform. The role reports to the Senior Manager of Customer Operations.

What you'll do

• Own the ongoing operations for a portfolio of customers, including rule building, process execution, reporting and dashboarding, and product support.
• Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibility.
• Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings.
• Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation.
• Build strong working relationships with key customer stakeholders, ensuring clients realize Forma.ai's full value.

What you'll need

• 1+ years of experience in a quantitative focused role.
• Strength in Excel to perform data profiling, segmentation and aggregation.
• Experience working with large datasets and a strong understanding of logical structures of databases and workflows.
• Understanding of data architecture and process flows.
• Analytical problem-solving ability, organizational, and project management skills.

Details

• Location: Pune, India.
• Work mode: Hybrid.