Customer Operations Executive

Overview

Creditspring is seeking a Customer Operations Executive to be at the heart of the customer experience, helping members through phone, email and live chat.

What you'll do

• Deliver exceptional customer support across phone, email and live chat, ensuring every interaction is professional, empathetic and aligned with the brand voice.
• Respond to customer enquiries and issues, resolving them efficiently while providing a best-in-class customer experience.
• Update and manage customer accounts, ensuring customer information is accurate and maintained to a high standard.
• Identify opportunities to improve customer retention by providing reassurance, guidance and relevant information throughout the customer journey.
• Maintain and improve customer support resources, including FAQs, knowledge base articles and self-service tools, while supporting automation initiatives where appropriate.
• Monitor customer feedback, identify recurring trends or issues, and share insights with the wider team to help improve products, processes and customer experience.
• Help with general operational tasks across the team to ensure the business runs smoothly.

What you'll need

• Previous experience in a customer service, customer operations or support role.
• Experience within fintech, ecommerce, financial services or a direct-to-consumer business supporting UK members.
• Excellent written and verbal communication skills.
• Confidence speaking with customers over the phone and building rapport quickly.
• Strong problem-solving abilities and a solutions-focused mindset.
• High attention to detail and commitment to accuracy.
• Strong organisational skills and the ability to prioritise effectively in a fast-paced environment.
• Good technical skills and experience using customer support platforms such as Zendesk, Dixa, Intercom or similar tools.
• An understanding of how exceptional customer service contributes to customer retention and loyalty.
• A collaborative approach and willingness to support teammates when needed.
• Flexibility and adaptability in a growing business environment.
• Fluency in English.

Details

• Location: Bengaluru, India.