Renewal Analyst

Overview

Own the end-to-end renewal process for an assigned portfolio of customer accounts, protecting recurring revenue through timely renewals, risk management, accurate forecasting and a consistent customer experience.

What you'll do

• Own the complete renewal cycle for assigned accounts, driving timely execution and strong retention.
• Build and execute account-specific renewal plans based on customer needs, risks, dependencies and growth opportunities.
• Engage stakeholders across IT, Finance, Procurement and Engineering to understand priorities and move renewals forward.
• Manage commercial discussions involving pricing, packaging, licensing models and contractual terms.
• Identify renewal risks early and address adoption gaps, cost concerns, competitive pressure and other blockers.
• Maintain an accurate rolling renewal forecast with clear visibility into status, risks and expected outcomes.
• Partner with Sales, Customer Success and Solution Engineering to align renewal plans with the broader account strategy.
• Help customers understand value, efficiency, cost optimization and return on their technology investment.

Details

• Location: Bangalore