Director – Program Management, VCA-X, Visa Consulting & Analytics

Overview

Visa is seeking a Director, Program Management for VCA-X, the global delivery capability of Visa Consulting and Analytics. The role helps build out and scale the VCA-X delivery engine, translating approved opportunities into executable delivery plans and coordinating multidisciplinary teams.

What you'll do

• Establish and continuously improve the delivery lifecycle, governance mechanisms, decision rights, and operating disciplines required to support VCA-X at scale.
• Translate the VCA-X operating model into practical ways of working across Regions, Practice Areas, and delivery teams.
• Drive continuous improvement through operational learning, performance data, and delivery insights.
• Maintain an integrated view of opportunities, commitments, resource requirements, and capacity constraints.
• Support prioritization and investment decisions by providing visibility into delivery feasibility, trade-offs, and resource implications.
• Translate approved work into executable portfolio, mobilization, and delivery plans.
• Orchestrate integrated capacity planning and staffing coordination across Specialist, Consulting, Analytics, and Engineering teams.
• Monitor portfolio and engagement health, identifying risks, constraints, and delivery challenges early.
• Coordinate resolution of issues requiring alignment across teams, functions, or geographies.
• Establish performance measures and management routines that improve predictability, throughput, and scalability.
• Drive improvements that reduce delivery friction and improve operational efficiency.
• Build strong partnerships with Regional VCA leadership, Practice Areas, AI Build Team (PQL) and other stakeholders.
• Provide leadership with clear visibility into commitments, constraints, decisions, and required interventions.
• Support the management of external delivery and specialist partners that augment VCA-X capacity.
• Foster alignment across a highly matrixed global organization.
• Support and help build a high-performing Program Management organization, including career paths, capabilities, and leadership expectations.
• Contribute to the overall strategy, culture, and success of the VCA-X leadership team.

What you'll need

• 15+ years of experience in program management, consulting operations, professional-services delivery, transformation, or related fields.
• Demonstrated success building and operating delivery organizations in complex, matrixed, global environments.
• Experience managing large portfolios involving multiple stakeholders, disciplines, geographies, and competing priorities.
• Strong understanding of portfolio management, delivery governance, resource planning, and operational performance management.
• Proven ability to translate strategic priorities into executable operating plans.
• Strong commercial, financial, and analytical skills.
• Executive presence and the ability to influence senior stakeholders without direct authority.
• Track record of developing leaders and building high-performing teams through periods of growth and change.
• Strong academic credentials with an undergraduate or advanced degree in a relevant discipline, or equivalent professional experience.

Nice to have

• Experience building new delivery organizations, shared services, or centers of excellence.
• Experience operating in consulting, managed services, or global delivery environments.
• Familiarity with AI-enabled delivery models, digital transformation, or large-scale operational change initiatives.
• Knowledge of payments, financial services, or adjacent industries.

Details

• Location: Bengaluru, India.
• Visa requires at least 3 days in office; expectations will be confirmed by the Hiring Manager.
• Reports to the Senior Director & Head of Program Management, VCA-X.