Customer Support Representative

Overview

Responds to customer inquiries, expedites critical orders, communicates dispositions, resolves issues, and researches orders for Farnell, an Avnet company.

What you'll do

• Respond to customer inquiries and expedite critical orders.
• Communicate dispositions and resolve customer issues.
• Research orders.
• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, and customer credit issue support to sales team members and/or external customers, which may include order expediting, stock inquiries, reporting, and stock rotation.
• Identify, investigate, and engage in opportunities to improve processes and procedures, including key performance metrics.
• Ensure positive customer relations are maintained and that customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Maintain and update electronic and/or hard copy records as needed.
• Perform other duties as assigned.

What you'll need

• Must have North American support multichannel experience (calls, emails and chat).
• Must have worked only during US shift timings.
• Must have a computer, email, phone, communication, and problem-solving skills.
• Must be extensively experienced in North America support and shift.
• Must be fluent in the English language.
• High School Diploma or equivalent.

Nice to have

• Should possess eCommerce (Order to Cash) knowledge.

Details

• Location: Bangalore, India.
• Works independently with minimal supervision and can establish priorities and manage time to complete tasks.
• Collaboration with other departments or teams may be necessary.