Customer Retention Executive

Overview

Manage customer renewals and support expansion opportunities for a high volume of BeyondTrust customer accounts. The role focuses on recurring revenue growth, customer negotiations, and cross-functional coordination.

What you'll do

• Contribute to annual renewal bookings and migration targets.
• Manage renewal and migration activities for assigned customer accounts.
• Participate in add-on and upsell opportunities.
• Build and interpret renewal and bookings reports.
• Negotiate with customers and resolve problems.
• Handle escalations and communicate SaaS use cases.
• Coordinate with Sales, Billing, Support, and other internal teams.

What you'll need

• Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience.
• Strong written and verbal communication skills.
• Organization, multitasking, and independent work skills.
• Analytical and problem-resolution skills.
• Proficiency with Microsoft Office and Salesforce.
• Ability to prioritize multiple goals and follow internal controls.
• Ability to work outside normal office hours during peak times.

Nice to have

• 1–2 years of related experience in a software or technology company.
• Knowledge of SaaS and/or large CRM or ERP systems.

Details

• Remote role for candidates located on the United States East Coast.