Customer Service Analyst

Overview

Customer Service Analyst responsible for processing client transactions accurately while maintaining strict confidentiality and compliance. The role includes handling client/business queries, meeting quality standards, and supporting process improvements.

What you'll do

• Process monetary and non-monetary transactions for assigned clients.
• Ensure accuracy on processed transactions.
• Preserve client confidentiality and follow non-disclosure requirements.
• Comply with client policies, procedures, and Federal/State/Local regulations; escalate issues to management.
• Research queries and requests from business partners and client support teams; respond with minimum response time.
• Participate in process improvements and automation and maintain quality control standards.

What you'll need

• Any Graduation as the qualification.
• 3 to 5 years of experience.
• Good verbal and written communication skills.
• Good typing skill and attention to detail.
• Good time management skills.
• Ability to work independently.

Details

• Location: Gurugram.