Customer Service Analyst - Voice

Overview

Customer Service Analyst (Voice) role focused on handling consumer/customer support via inbound calls and resolving complaints, orders, and returns.

What you'll do

• Handle complaint handling, order processing, and return processing.
• Respond to inbound calls and manage website registration inquiries.
• Support general questions or concerns regarding products for the trade and marketing team.
• Handle and route support service escalations from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed and stay current with system updates.
• Comply with service level agreements, assigned schedules, and account KPIs.

What you'll need

• 3 to 5 years of experience.
• Expert Spanish language proficiency.
• Any graduation.
• Inbound and outbound customer service experience.
• Experience working under pressure.

Details

• Location: Navi Mumbai (as per ATS location line: AIOC-S01664327, Navi Mumbai).