Customer Service Analyst - Voice

Overview

Customer Service Analyst (Voice) role focused on handling customer support via inbound/outbound calls and managing complaints, orders, returns, and inquiries in German.

What you'll do

• Handle complaint resolution and customer support inquiries.
• Process order and return requests.
• Manage inbound calls, website registration inquiries, and general questions.
• Handle support service escalations from clients.
• Transfer calls to the Tier 2 department.
• Track and report system issues as needed.

What you'll need

• German language proficiency stated as “Expert”.
• 3 to 5 years of experience.
• Any graduation.
• Inbound and outbound customer service experience.
• Experience working under pressure.

Details

• Location: Navi Mumbai.