Customer Service & Operations Credit Analyst

Overview

Customer Service & Operations Credit Analyst (senior analyst level) specializing in credit operations and customer/stakeholder query handling.

What you'll do

• Process, authorise, and investigate transactions to meet KPIs and service level agreements.
• Respond to customer and stakeholder queries within agreed timelines.
• Review loan application documentation, disclosures, and credit evaluations.
• Collect and analyse required information from customers and businesses.
• Authorise and investigate credit operations transactions.
• Review credit operations processes for automation or enhancements.

What you'll need

• Ability to understand and listen to customers and maintain awareness of their needs.
• Ability to adapt to fast-paced environments.
• Effective organisation skills to deliver to deadlines.
• Customer service abilities with customer and industry knowledge.
• Awareness of changes in trends, policies, and regulations.
• Understanding of the industry and its customers.
• Experience managing stakeholder relationships.

Details

• Location: Bengaluru.
• Hours: 45.
• Job posting closing date: 09/09/2026.