Customer Service Represent.

Overview

Manage customer orders, monitor their execution, and handle customer requests to meet service commitments and improve customer satisfaction.

What you'll do

• Capture, record and commit customer orders according to customer needs, agreements and defined service levels.
• Propose product alternatives in case of phase-out or shortage.
• Where relevant, optimize, plan and coordinate deliveries with customers and partners.
• Handle the customer order portfolio and monitor execution.
• Liaise with relevant partners to ensure on-time deliveries and service commitment.
• Proactively alert customers to any event, delay or failure affecting the service commitment and search for a solution with them.
• Inform and follow up with customers.
• Capture customer requests and claims.
• Analyse and provide issue resolution or an appropriate answer.
• Contact, follow up with and close the loop with customers.
• Perform basic root cause analysis and implement corrective actions to eliminate recurrences.
• Share recurring problems with the relevant internal partners to find solutions.
• Seize opportunities to up-sell and cross-sell in response to customer orders, requests and portfolio management.
• Apply standards and procedures, including internal control rules and embargo rules.
• Contribute to continuous improvement of work methods and customer satisfaction.

Details

• Location: Pune.