Customer Service Representative

Overview

Customer Service Representative who acts as the first point of contact for British Council customers across multiple channels, resolving enquiries, registrations and transactions while promoting relevant products and services.

What you'll do

• Deliver friendly, professional and efficient support across face-to-face, phone, email, web chat and social media.
• Manage customer enquiries, registrations, complaints and transactions with accuracy and care, aiming to resolve issues at the first opportunity.
• Help customers find the right products and services, identifying opportunities to support sales and customer retention.
• Deliver operational activities such as bookings, payments, refunds and customer communications in line with quality and compliance requirements.
• Keep customer information accurate and up to date across CRM and other systems, following safeguarding, financial and information security policies.
• Contribute to service improvement by sharing customer insights and feedback, and continually develop knowledge of British Council products, services and policies.

What you'll need

• Strong computer literacy with the ability to use standard applications confidently.
• Proficient in using computer systems and digital tools including CRM platforms and online registration systems.
• English B2 and fluent proficiency in local language.
• The legal right to work in the location in which the role is based.

Nice to have

• Experience of working in a customer-facing role, delivering services to agreed quality standards.
• Experience of supporting service-to-sales opportunities within a customer interaction.

Details

• Location: Delhi, India.
• Contract type: Fixed Term Contract.
• Pay band: Grade 4.
• Department: English & Exams.
• Closing date for applications: Sunday 1 November 2026 (23.59 British Summer Time, BST) / Monday 2 November 2026 (04.29 India Standard Time, IST).