Customer Solutions Engineer – Payments

Overview

As a Customer Solutions Engineer – Payments, you will partner with Account Executives to help enterprise customers modernize their payment strategies, acting as Zuora's payments subject matter expert throughout the sales cycle.

What you'll do

• Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers.
• Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency.
• Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods.
• Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences.
• Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.
• Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities.
• Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization.
• Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.

What you'll need

• 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.
• Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.
• Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.
• Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers.
• Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.
• Familiarity with REST APIs, webhooks, and modern integration patterns.
• Outstanding presentation, communication, and customer-facing consulting skills.
• Ability to translate complex technical concepts into clear business value for executive audiences.

Nice to have

• Experience supporting global enterprise customers across multiple industries.
• Knowledge of subscription business models and recurring billing.
• Experience integrating payments with billing, ERP, CRM, or commerce platforms.
• Familiarity with PCI DSS, PSD2/SCA, and global payment regulations.
• Experience working with SaaS platforms and cloud-based enterprise applications.

Details

• Location: Remote - United States.