Solutions Engineer, AI Agent (Enterprise)

Overview

As an Enterprise AI Agent Solutions Engineer, you serve as the dedicated expert on AI Agent technology, engaging early in the sales cycle to drive and support AI Agent opportunities alongside Cresta's Core Solutions Engineering team.

What you'll do

• Serve as the go-to internal and external expert on Cresta's AI Agent capabilities, engaging early in the sales process to establish technical credibility and accelerate opportunity velocity.
• Partner closely with Core SEs as the AI Agent specialist, owning the AI Agent technical narrative.
• Design and facilitate technical discovery workshops with prospective customers to explore AI Agent use cases, define implementation scope, and align on a path to value, translating business problems into agent-powered solutions.
• Lead deep-dive technical discovery sessions to surface, propose, and refine AI Agent use cases.
• Evaluate integration requirements and API feasibility to give the deal a solid technical foundation.
• Own the most complex and high-stakes AI Agent demonstrations in partnership with the Core SE team.
• Help qualify and shape AI Agent deals before proof-of-value, bringing depth and structure to the technical conversation from the start.
• Partner with Sales Directors and Core SEs to translate AI Agent solutions into financial ROI models, contributing to ROI workshops and framing the business case for economic buyers.
• Collaborate with Forward Deployed PMs and Engineers to ensure smooth handoff from pre-sale to deployment, and pull FDX learnings on agent performance, edge cases, and customer outcomes back into pre-sale positioning and discovery.
• Synthesize patterns from AI Agent opportunities and provide structured feedback to Product and Engineering.
• Share AI Agent expertise across the broader SE organization through enablement, playbooks, and informal coaching.

What you'll need

• 5+ years in a customer-facing technical role, with at least 3–5 years in pre-sales selling to large enterprises.
• Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including familiarity with agent frameworks, orchestration patterns, and LLM-based architectures.
• Practical understanding of APIs, integration patterns, and how enterprise systems connect to AI Agent workflows.
• Experience with Conversational AI, contact center platforms, or voice/chat automation technologies.
• Demonstrated ability to make complex AI concepts accessible, translating technical depth into clear business value for both technical and non-technical stakeholders.
• Natural workshop facilitator and collaborator, equally comfortable whiteboarding with a prospect's engineering team and presenting to a C-suite audience.
• Highly organized, meticulous in preparation, and relentlessly focused on delivering excellent prospect experiences.
• Resourceful problem-solver who can navigate ambiguity, rally internal support, and drive complex technical conversations to a clear outcome.
• You embody Cresta's core values.

Nice to have

• Ability to write Python for prototyping, scripting, or demo customization.
• Familiarity with Salesforce.com and enterprise contact center technologies.
• 2+ years of AI sales engineering experience.
• Experience in a high-growth startup environment.

Details

• Location: United States (Remote).
• Variable target compensation eligible; OTE range $225,000–$265,000, variable, with equity offered.