Solutions Engineer | East Coast | Remote

Overview

Commercial Solutions Engineer on the in-house, customer-facing product expert team at Grafana Labs, supporting worldwide growth by educating potential and existing customers and partnering with Sales to qualify and close opportunities.

What you'll do

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

What you'll need

• Ideally located on the East Coast
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership to handle varied and complex duties in a startup
• Ability to work and collaborate with an international, remote-first team
• First class written and oral communication skills
• Ability to skillfully articulate the value proposition and technical advantages of the products
• Love of solving technical challenges and bringing creative solutions to customers
• Technical mindset and a desire to grow technically

Nice to have

• Recent graduate of a coding bootcamp or previous post-sales or engineering experience

Details

• United States (Remote); 100% remote company with team members across 40+ countries
• Compensation: OTE $182,000 - $226,000 in the United States, plus Restricted Stock Units; actual compensation may vary by level, experience, and skillset
• Global annual leave of 30 days per annum, including 3 days reserved for Grafana Shutdown Days
• In-person onboarding