Solutions Engineer | PST or EST US | Remote

Overview

Commercial Solutions Engineer at Grafana Labs, the in-house, customer-facing product expert team that drives worldwide growth by educating potential and existing customers through demos, enablement, technical evaluations and ongoing interaction, while partnering with Sales to qualify and close opportunities.

What you'll do

• Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

What you'll need

• 5+ years of technical pre-sales experience
• Technical pre-sales experience ideally with Open Source technologies, or in the Metrics/Monitoring space
• First class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers
• Ability to skillfully articulate the Grafana value proposition and the technical advantages of the products
• Strong judgment, collaboration, and leadership to handle varied and complex duties in a startup environment
• Technical mindset and a desire to grow technically
• Ability to work and collaborate with an international team in a remote-first company

Nice to have

• Recent grad of a coding bootcamp or previous post-sales or engineering experience

Details

• Location: United States (Remote); ideally located in the Central Region of the US
• Compensation: OTE range of $182,000 - $226,000 in the United States, plus Restricted Stock Units (RSUs); actual compensation may vary by level, experience, and skillset
• Work hours: PST or EST US time zones
• Includes in-person onboarding
• Global annual leave policy of 30 days per annum, including 3 days reserved for Grafana Shutdown Days