Customer Success Associate (Commercial Accounts)

Overview

Customer Success Associate supporting commercial accounts by driving product adoption, retention, customer relationships, and growth opportunities across a high volume of accounts.

What you'll do

• Identify target opportunities and manage the full sales cycle.
• Build strategic customer relationships and support retention.
• Manage technical support escalations, billing questions, and enablement requests.
• Adapt account management strategies to customer needs.
• Advise customers on effective solution usage.
• Monitor usage trends to identify renewal risks and improve adoption.
• Collaborate with support, product, finance, and legal teams.

What you'll need

• 2+ years of experience in a customer account-facing role.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Experience negotiating contract terms independently.
• Experience overcoming pricing objections for upsell and cross-sell activities.
• Interest in building a career in sales and Customer Success.
• Ability to build long-term customer relationships.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.