Customer Success Manager

Overview

As Anthropic’s first Japan-based Customer Success Manager, you’ll partner with complex customers across Japan to help them scale and maximize value from Claude capabilities.

What you’ll do

• Build trusted, strategic relationships with key Japanese customer decision makers.
• Become an expert in Anthropic products including API, Claude for Enterprise, and Claude Code.
• Plan and drive customer usage across consumption-based and seat-based models.
• Monitor usage patterns and address underutilization to optimize value.
• Serve as a thought partner by socializing the product roadmap and engaging PMs.
• Document customer value realized using business outcomes, ROI, and impact metrics.
• Own the customer experience end-to-end, including account plans and Quarterly Business Reviews.

What you’ll need

• 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, or similar.
• Experience driving success across both consumption-based and seat-based business models.
• Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Ability to explain and demonstrate technical products to various audiences.
• Project management skills to manage multiple customer relationships.
• Fluency in English and Japanese.

Details

• Location-based hybrid policy: expected to be in an office at least 25% of the time.
• Visa sponsorship is available, with efforts made for offers.