Overview
As Anthropic’s first Japan-based Customer Success Manager, you’ll partner with complex customers across Japan to help them scale and maximize value from Claude capabilities.
What you’ll do
- Build trusted, strategic relationships with key Japanese customer decision makers.
- Become an expert in Anthropic products including API, Claude for Enterprise, and Claude Code.
- Plan and drive customer usage across consumption-based and seat-based models.
- Monitor usage patterns and address underutilization to optimize value.
- Serve as a thought partner by socializing the product roadmap and engaging PMs.
- Document customer value realized using business outcomes, ROI, and impact metrics.
- Own the customer experience end-to-end, including account plans and Quarterly Business Reviews.
What you’ll need
- 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, or similar.
- Experience driving success across both consumption-based and seat-based business models.
- Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
- Ability to explain and demonstrate technical products to various audiences.
- Project management skills to manage multiple customer relationships.
- Fluency in English and Japanese.
Details
- Location-based hybrid policy: expected to be in an office at least 25% of the time.
- Visa sponsorship is available, with efforts made for offers.
Read the full description and apply on the company’s own careers page.
